Privacy Policy

At GuideAbility, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Any details you provide when contacting us or submitting a form on our website

We do not collect sensitive health or disability information unless you voluntarily provide it during communication.

2. How We Collect It

We collect personal information when you:

  • Fill out a contact form
  • Email us directly
  • Call us or leave a voicemail
  • Subscribe to updates (if offered)

3. Why We Collect It

We collect and use your information to:

  • Respond to enquiries
  • Provide NDIS application support services
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or trade your information to third parties.

4. How Your Data Is Stored

All personal data is stored securely using trusted platforms. Information submitted via our contact form is sent to our secure business email address. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access.

5. Third-Party Services

Our website may use third-party services, including:

  • Google Fonts (to enhance design)
  • Google reCAPTCHA (to prevent spam)
  • Google Analytics (to monitor site performance)

These services may collect anonymised usage data. For more, please refer to Google’s Privacy Policy.

6. Cookies

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.

7. Accessing or Updating Your Information

You may request access to the personal information we hold about you and request corrections if needed. To do so, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

GuideAbility
PO Box 8035, North Road, Brighton East, Victoria, 3187
Email: info@guideability.com.au
Phone: 0412 734 608

Last updated: [May 2025]